
FAQ
WHEN WILL IT BE SHIPPED?
Orders are typically processed within 1–3 business days.
IS SHIPPING FREE?
Yes, shipping is free for all orders.
HOW LONG DOES DELIVERY TAKE AFTER SHIPPING?
Once shipped, the estimated delivery times are as follows.
- US: 7-14 calendar days
Please note that these are estimates, and actual delivery may be affected by local carriers or customs processes.
WHAT IS THE RETURN AND REFUND POLICY?
30-Day Return Policy:
Unused products in original packaging may be returned within 30 days for a full refund.
After Activation:
Once the product has been activated and connected, returns are only accepted for defective or damaged units.
How to return:
Contact vlgantenna1@gmail.com with your order number for return instructions.
Shipping Costs:
Customer bears return shipping costs unless the product is defective or damaged on arrival.
Refund processing:
Once we receive and approve your return, we’ll process your refund within 5-7 business days.
For any return requests or questions about our return policy, please email vlgantenna1@gmail.com with your order number and we’ll provide you with detailed instructions.
Does it require WiFi?
Yes, It requires a stable Wi-Fi connection to chat, play and learn.

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